Best customer experiences along the parcel journey



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The best customer experience at every touchpoint

From the moment of the online purchase until it is received or returned, an order passes through various digital and physical touchpoints with your customers. Each touchpoint creates opportunities to perfect the customer experience. We at Swiss Post are happy to assist you with tailor-made services.

 

Ordering

The journey of a parcel begins with the online order. Even while your customer is entering their data in the address template, we can match it with our database. This is how we protect you from fraudulent orders. At the same time, you can automatically show your customers which receipt options exist at their address.

Our products

Check address data Digital Commerce API – AddressChecker
Delivery at the right time – Digital Commerce API: Shipping options
Alternative delivery address – Digital Commerce API: PickPost
Alternative delivery address – Digital Commerce API: My Post 24

Consignment preparation

Once an order has been received, it's time to prepare for shipping: ensure a smooth shipping process with compliant parcel labels. Whether you create the parcel labels online with us, via a digital interface or completely by yourself and only send us the data: we have a solution for you for all variants. Ensure your customers are satisfied by enabling them to track their consignment online, or even offer control options for receipt. 

Our products

Create shipping labels – Online service: Domestic parcel labels
Create shipping labels – Digital Commerce API: Barcode
Efficient data exchange with Swiss Post – Web Service: Data Transfer

Shipping

Now it's "on the road": give your customers certainty about the delivery and include them in the further course of the journey. At the same time keep your customer service up to date.

Our products

Track Status Information – Service: Track consignments URL
Recipient delivery options – Online service: My consignments
Notification of consignment status – Service: Notification services
The processes at a glance – Online service: Track & Trace Premium

Parcel on its way

We at Swiss Post do our utmost to deliver the best service at all times. Entrust us with your consignments, benefit from our quality image and test our promise with "Track & Trace Premium" at any time.

Our products

Notification of consignment status – Service: Notification services
The processes at a glance – Online service: Track & Trace Premium
Receipt options for your customers – Online Service: My consignments

Receiving mail

Convince with convenience and give your customers a wide range of flexible receipt options: in the evening, on Saturdays or at an alternative delivery address. Automated reminders help you avoid unnecessary returns.

Our products

Notification of consignment status – Service: Notification services
The processes at a glance – Online service: Track & Trace Premium
Alternative delivery address – Digital Commerce API: My Post 24
Alternative delivery address – Digital Commerce API: PickPost
Recipient delivery options – Online service: My consignments

Returns

Returns are a barely avoidable part of digital commerce. Use this as an opportunity to be remembered. With simple solutions for returns you increase the satisfaction of your customers and their willingness to buy from you again in the future.

Our products

The processes at a glance – Online service: Track & Trace Premium
Pick up returns from customers – Digital Commerce API: pick@home

Contact

How else can we help you? Do you have any questions about our products or would you like to find out who is responsible for you at Swiss Post? We will be happy to help.

Contact us now