The best customer experience at every touchpoint
From the moment of the online purchase until it is received or returned, an order passes through various digital and physical touchpoints with your customers. Each touchpoint creates opportunities to perfect the customer experience. We at Swiss Post are happy to assist you with tailor-made services.
The journey of a parcel begins with the online order. Even while your customer is entering their data in the address template, we can match it with our database. This is how we protect you from fraudulent orders. At the same time, you can automatically show your customers which receipt options exist at their address.
Once an order has been received, it's time to prepare for shipping: ensure a smooth shipping process with compliant parcel labels. Whether you create the parcel labels online with us, via a digital interface or completely by yourself and only send us the data: we have a solution for you for all variants. Ensure your customers are satisfied by enabling them to track their consignment online, or even offer control options for receipt.
Now it's "on the road": give your customers certainty about the delivery and include them in the further course of the journey. At the same time keep your customer service up to date.
Parcel on its way
We at Swiss Post do our utmost to deliver the best service at all times. Entrust us with your consignments, benefit from our quality image and test our promise with "Track & Trace Premium" at any time.
Convince with convenience and give your customers a wide range of flexible receipt options: in the evening, on Saturdays or at an alternative delivery address. Automated reminders help you avoid unnecessary returns.
Returns are a barely avoidable part of digital commerce. Use this as an opportunity to be remembered. With simple solutions for returns you increase the satisfaction of your customers and their willingness to buy from you again in the future.