Satisfied customers will call again
The distribution of goods on the Internet – so-called digital commerce – is continuing to grow. For many of today's companies, online services are paramount. Increase customer satisfaction with online shopping thanks to Swiss Post's services. Optimize your efforts at the same time. From simple web services to the connection of your software solutions via digital interfaces: we offer services for all specifications and thus support your growth.
Optimized customer support at every touchpoint
Your needs – our products
Do you already know where to start in order to move forward in digital commerce? Here you can directly find the suitable products and services for your needs.
Simplify your own processes
Online service: "Domestic parcel labels"
This online service is suitable for senders without their own ERP system and with smaller quantities of parcels who want to create compliant shipping labels for domestic shipping. An advantage: notification services can be ordered to keep the recipients up to date.
Digital Commerce API: "Barcode"
The service is suitable for you if you can integrate digital interfaces into your systems and want to create address labels directly in your system. You will receive full access to the entire product portfolio for parcel post at Swiss Post.
Digital Commerce API: "AddressChecker"
The service is suitable for you if you want to integrate digital interfaces into your systems and benefit from automated address validation with Switzerland's most up-to-date database. This will deliver your goods to real customers and reduce the number of returns and the risk of fraudulent orders.
Web service: "DataTransfer"
The multifunctional DataTransfer web service is the most independent way for the electronic transmission of consignment data for parcels and letters. You create these in your own system in advance. DataTransfer completes the address information of parcels with the processing and delivery data. You can send a link to your recipient customers that allows them to manage the receipt of their orders. DataTransfer also provides you with various reports.
Service: "Track consignments URL"
With this service your customers know the exact status of their consignments. You can provide your recipients with a track & trace URL by e-mail. This allows them to check where their order is at any time.
Online service: "Track & Trace Premium"
This service provides you with detailed information on the status of your consignments as well as the services of Swiss Post: check the promises we have made.
Increase customer satisfaction by providing information and flexible receipt options
Digital Commerce API: "PickPost"
This service is perfect for you if you can integrate digital interfaces into your systems and give your customers the ability to easily pick up consignments at one of 2,300 PickPost locations with sometimes very long opening hours.
Digital Commerce API: "My Post 24"
This service is ideal for you if you are looking to integrate digital interfaces into your systems and enable your customers to pick up their consignments in a flexible manner at one of the more than 110 My Post 24 terminals.
Online service: "My consignments"
This service is aimed at private recipients. It allows them to save their preferences for receiving consignments, such as delivery on a certain day. Make your customers aware of this useful service at no charge for you.
Service "Notification services"
These services are suitable to inform your customers about the delivery of a consignment to Swiss Post or the expected delivery time, for example. Notification services are available with the "Domestic parcel labels" online service or with "DataTransfer".
Service "Track consignments URL"
This service is suitable for you if you would like to provide your customers with a link that allows them to view the current consignment status.