Welcome to your expert platform for all things digital commerce. Come and discover handy tips and tricks to get you on the right path on your digital commerce.
The most emotive part of online shopping for many people is the shipping process. Read the article to discover why this is key to customer loyalty.
Any retailer is going to want as few returns as possible. This blog post aims to shed light on returns from different perspectives.
Returns are a growth area of academic research. In this article, Prof. Dr. Thomas Wozniak explains why it’s so appealing.
The issue of returns is analysed in depth in this year’s studies. You can read about the results of the studies in this article.
We need a more in-depth approach when we think about online retail and CX.
Do you have questions for our experts, or do you need advice? We will be only too happy to help!
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