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Your partner in online retail

Digital transformation is steaming ahead. As a trader, how should you keep up to speed? Which options do you have? You will get answers to these questions and concrete support from the Digital Commerce Competence Center. Master the challenges with us and improve your digital trading performance over the long term.

The Digital Commerce Competence Center is a one-stop shop for all your requirements:




Contact us today. Our initial consultations are:

  • 100% free of charge;
  • without obligation;
  • and we guarantee a fast response when you get in touch.

Contact us today!

Our services in the digital commerce space are as individual as our customers. Although we work in accordance with standardized procedures, they are clear and comprehensible to everyone involved at all times. Within these processes, however, the needs of each individual customer are always the focus. Our standardized procedures therefore support each and every customer in overcoming the challenges of digital retail, across all channels.

Matthias Bucheli, Head of the Digital Commerce Competence Center, gives an overview of current online retail trends and explains how Swiss Post supports retailers in the following video.

What you can expect Overcome hurdles as partners

Our customers all have one thing in common – they face the challenges of competing in today’s global markets. For bricks-and-mortar and online retailers alike, the digital transformation is revolutionizing shopping – not just in Switzerland, but globally. End customers have new expectations in terms of product availability, price transparency and the overall shopping experience. By working in partnership with our customers, we help them not just to react to the change in circumstances – we empower them to take action.

First-hand competence

End customers need to be supported seamlessly across all channels. We offer first-hand experience at all stages of the customer journey.

Why we are the right choice Connecting skills and experience with a partnership approach

We know our business. Our consultants have many years of experience in online retail consulting. They will dedicate their heart and soul to supporting your company. No matter whether we are taking an active consulting role or are preparing in-depth analyses – as our customer, you will be our focus.

By working closely with our customers, our advisors are able to identify the current challenges, requirements and issues in the field of digital commerce. We use our blog to share our knowledge and experience, and in doing so we help traders along their digital journey.

We identify trends early. In partnership with a number of universities of applied sciences, we regularly carry out studies on customer and retailer behaviour.

In addition to our participation at prestigious online retail events, we’ve also created one of our own: Connecta, the Digital Festival. At Connecta, you’ll meet prominent speakers from both inside and outside Switzerland who will share their expert knowledge on digitization.

Our customers also benefit from Swiss Post’s expertise at all stages of the customer journey. Our independence means that we can involve both internal and external experts at any time.

Would you like an online retail consultation?

Contact us!