Getting started in e-commerce
If you’re registered as a business customer at swisspost.ch you have access to various online services. This enables you to generate shipping labels, order collections, track your consignments, create advertising mailing and much more. The online services are free of charge and make it easier for you to run your e-commerce business.
By registering as a business customer in the Swiss Post Customer Center, you benefit from our central digital platform for your logistics.
With Swiss Post you can send your letters and parcels anywhere in Switzerland and worldwide. You decide on how quickly.
Here you’ll find information about national shipping of letters and parcels and a price overview (PDF, 162.7 KB)
Information on the international shipping of documents, small items and goods can be found on the relevant pages.
Using the wide range of online services available at the Swiss Post Customer Center, shipping your orders is easy and convenient.
At the Swiss Post Customer Center you’ll find the “Domestic parcel labels” online service which can be used to create individual or several parcel labels. You can frank your letters easily with the “WebStamp” online service.
Offer your customers transparency regarding their consignment status. You can do this by including a direct link to the track and trace feature in the consignment confirmation. You can find information on generating the URL here.
With the “Track consignments Business” online service you can keep track of your sent consignments.
What’s more: your customers will receive information about incoming parcels via the Swiss Post service “My consignments” and can manage receipt of consignment. More than 2.2 million users have already registered for this service. Inform your customers of this service by mentioning it in the order confirmation.
Online discount
If you create your parcel labels in the Swiss Post Customer Center using the “Domestic parcel labels” online service or via our plugins or APIs, a discount of CHF 1.50 (VAT incl.) per consignment is granted (applies nationally for PostPac Priority, PostPac Economy and bulky goods consignments).
Sales discount for parcels
You will receive a discount on monthly revenue of CHF 500.00 or more.
| Monthly revenue in CHF (excl. VAT) | Discount |
|---|---|
| from 500.00 | 2% |
| from 1,000.00 | 4% |
| from 1,500.00 | 6% |
| from 2,000.00 | 8% |
Discounts apply to the revenue (excl. VAT) on PostPac Priority, PostPac Economy, Bulky goods Priority, Bulky goods Economy, return shipments, Swiss-Express “Moon”, Bulky goods “Moon”, VinoLog and business reply labels.
Do you send more than 5,000 parcels per year? Please get in touch with the SME Contact Center. We would be happy to provide you with a quotation that is tailored to your needs.
Tel.: +41 58 667 85 91
E-Mail: sme@swisspost.ch