Who are the faces behind the Digital Commerce team? Your consultants for online retail
The Digital Commerce team is a cross-unit business entity at Swiss Post. Our team gives its all to ensure your success. The team will support you with a wide range of skills, helping you to overcome the hurdles in online retail.
With us, you will find specialists from a range of disciplines. One thing we all have in common is our many years of experience in the practical implementation of retail concepts. We see knowledge sharing as a core activity.
That’s why we get involved as speakers at conventions and lecturers at universities, serve as an event partner at SCORE!, the biggest e-commerce and retail conference in Switzerland, and share our expertise in our blog and our studies.
“Being able to act with success in digital commerce is key for almost all companies. We help our customers to do just that. We draw on our broad experience to help customers reach their e-commerce goals more effectively and avoid unnecessary mistakes − in an independent, honest manner.”
Philippe Mettler, Head of Digital Commerce
“Retail without digital commerce is now unthinkable, both today and in the future. The question is not whether a company should take the digital path, but how it wants to take that path. We help with this and other similar questions, enabling customers to build something sustainable on a solid foundation.”
Derya Kilic, Digital Commerce Consultant
“Digitization is progressing faster than ever; people stay the same. It’s very important to us personally to put customers at the center. We support customers in developing their digital maturity by providing strategic advice − from digitization through to designing a solution.”
Yannick Küffer, Digital Commerce Consultant
Visions and solutions We offer everything from a single source
Increasing digitization in retail and the new opportunities this brings for customers in terms of information gathering and customer purchasing habits are having a significant impact on today’s customer journeys. Customers are using a wide array of channels, more and more often simultaneously, based entirely on their particular needs, situation and individual preferences.
How do you overcome these new challenges from the company’s perspective? What should be included in an appropriate strategy for the future, in order to ensure targeted business positioning in a digital marketing and sales landscape that is constantly changing?
Our situation and potential analyses can help answer these questions
We believe in a networked, dynamic Swiss trading venue, where platforms and marketplaces play an increasingly important role. Even now, six of the 10 highest-revenue B2C online shops in Switzerland operate fully or partially as online marketplaces. We draw on our in-depth expertise and our ability to identify trends at an early stage to show our business customers where there’s potential to increase their digital maturity in retail.
In doing so, we work in partnership with our customers to help them to overcome challenges in the online retail space. The solutions devised by the Digital Commerce team are based on close cooperation with our customers’ own specialists. Thanks to our independent position within Swiss Post, we are an objective partner. Our advice is neutral and is based on our industry knowledge and a holistic perspective. This helps us to find the best solution for our customers.
Our services How we work
Get in touch with us if you would like to develop your digital maturity in online retail. Based on an initial consultation and a brief needs analysis, we come up with suggestions to help our customers grow in online retail. This could be marketplace enabling, where we advise our customers and help them to establish one or multiple marketplace connections, or we might optimize their logistics online retail processes with our Digital Commerce API, or we might work with them to hold a strategy workshop where they can develop their e-commerce strategy. Place your trust in us as the right partner for your digital retail!
We look forward to hearing from you.